In order to ensure your rights, please download and fill out the following warranty card

Please email a copy of this warranty registration card to:

enquiries@surpassenergy.com.au

Only applies for the following products: Solar Inverter (SPS1K5TL – SPS30KTL), Soft Starter, Power Filter, EV charger.

The statutory warranty obligation of the seller of your device is not affected by this warranty and remains fully valid for 24 months from the date of delivery.

For the above mentioned products, you receive an SSE factory warranty valid for five years from the date of purchase. The SSE factory warranty covers any costs for repair or spare parts during the agreed period beginning on the date of purchase of the device, subject to the following conditions. This is not associated with a durability warranty.

If a device becomes defective during the agreed SSE manufacturer warranty period and, unless this should be impossible or disproportionate, one of the following options will be selected at the discretion of SSE:

Device repair at SSE, or
Device repair on-site, or
Exchange for a replacement device of equivalent value with regard to model and age.

In the latter case, the remainder of the warranty entitlement will be transferred to the replacement device and your entitlement will be documented at SSE.

The term “disproportionate” as referred to above applies in particular if, as a result of the envisaged measures, SSE were to incur costs deemed unreasonable according to the following criteria:

In view of the value that the device would have without the defect,

Taking into account the significance of the defect, and

After consideration of alternative workaround possibilities that SSE customers could revert to without significant inconvenience.

The factory warranty includes the costs of SSE for work and material for the restoration of faultless functioning in SSE’s factory or for on-site repair work by SSE service personnel. All other costs, particularly shipping costs, travel and accommodation costs of SSE personnel for on-site repairs as well as costs of the customer’s own employees are not included in the factory warranty.

When devices for private use are installed by natural persons in the EU region, Australia & New Zealand, Philippines, Indonesia, India, Thailand, and the United Arab Emirates, the factory warranty also covers shipping costs or travel and accommodation costs for SSE service personnel during on-site repairs. This does not apply to islands and overseas territories of the above mentioned states.

The replacement of the Solar Inverter only takes place via the shipment of replacement devices. For these products, the SSE service personnel will not be available for repairs on-site.

To determine the warranty entitlement, please submit a copy of the purchasing invoice or a copy of the warranty certificate, if necessary including the receipt of the extended warranty. The type label on the device must be completely legible. Otherwise, SSE is entitled to refuse warranty services.

Please report defective devices with a brief error description to the SSE Service Line. If we agree to a replacement, we generally send an equivalent replacement device, packaged appropriately for transport, within two working days. The defective device is to be packed in this transport packaging for return transport to SSE. All warranty services are free of charge only if the course of action is agreed with SSE in advance.

The factory warranty does not cover damage that has occurred due to any of the following reasons:

  • Transport damage
  • Incorrect installation or commissioning
  • Failure to observe the user manual, the installation manual, or the maintenance instructions
  • Modifications, changes, or attempted repairs
  • Incorrect use or inappropriate operation
  • Insufficient ventilation of the device
  • Failure to observe the applicable safety regulations
  • Force majeure (e.g., flash of lightning, overvoltage, storm, fire

Neither does it cover cosmetic defects which do not influence the energy production. Claims that go beyond the rights cited in the warranty conditions, in particular claims for compensation for direct or indirect damages arising from the defective device, for compensation for costs arising from disassembly and installation, or loss of profits are not covered by the manufacturer warranty, in so far SSE is not subject to statutory liability. In such cases, please contact the company that sold you the device. Possible claims in accordance with the law on product liability remain unaffected.

All claims arising from or in connection with this warranty are subject to Chinese law. Shanghai, China is the exclusive place of jurisdiction for all disputes arising from or in connection with this warranty.

SSE factory warranty is valid for 18 months from the date of purchase. A certain amount of spare parts and accessories will be offered together with order.

SSE will offer 3 days training to customer’s engineer when commissioning on site.

SSE after sales technician will be available on phone and emails for 24/7 and will respond within 24 hours.

SSE will send engineer onsite within 48 hours if required upon VISA approval.

Beyond the standard warranty (18 months) a yearly fixed maintenance fee amount needs to be discussed if

required prior to signing the contract.

For purchasers in Australia, your rights under this SSE factory warranty are in addition to any non- excludable statutory rights you may have as a Consumer, as that term is defined in section 3 of the Australian Consumer Law. Nothing in this SSE factory warranty is intended to affect your non- excludable statutory rights.

For purchases by an Australian Consumer, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.